No visibility after delivery
The manufacturer often hears about a problem only after the customer calls and production is already affected.
Machine builders
Support machines after delivery with remote service readiness, machine data, and a repeatable customer-site setup.
Remote service that can ship with the machine
After a machine is delivered, support usually becomes harder: the customer network is different, PLC access is sensitive, and the service team sees the problem too late. Orenda gives machine builders a practical way to add remote diagnostics, approved app access, local data, and service workflows to new or existing machines.
See before sending a technician: Use machine status, alarms, counters, and service screens to understand the issue earlier.
Respect customer networks: Avoid asking for broad VPN access when the service team only needs selected tools or apps.
Repeat the model: Use the same setup for new deliveries, retrofit service packages, and customer rollouts.
What machine builders deal with
Different customer networks
Every customer has different IT rules, VPN preferences, and security concerns.
Warranty questions lack data
Without machine history, alarms, and usage context, support and warranty decisions take longer.
Recommended service model
Start with the support problem that costs the most time. Add the machine data, local tools, and access path needed for that problem. Once it works, reuse the same structure across more machines and customers.
- Pick the machine type and the first support scenario.
- Define the PLC values, alarms, counters, or service screens that matter.
- Add Orenda Box or approved Connect resources to the customer-site setup.
- Give the service team approved access to the exact tools they need.
- Use the same pattern for future deliveries or retrofit service packages.
Where it creates value
The first project does not need to be large. Start where service pain is already visible.
New machine delivery
Ship the machine with remote service readiness and a standard handover process.
Warranty support
Check alarms, counters, and operating history before deciding the next service action.
Remote commissioning
Help the customer through startup, configuration, and early tuning without unnecessary travel.
Retrofit service package
Add Orenda to existing machines when customers want diagnostics, reporting, or controlled remote support.
Business outcomes
Lower support cost
Resolve more issues remotely and send technicians with better information when travel is needed.
Stronger customer offer
Sell machines with a clear digital service path instead of leaving support as an informal afterthought.
More repeatable service
Give the service team one model across customers instead of many one-off remote access methods.
Build a machine service pilot
Tell us what machines you build, how you support them today, and which service problem should be fixed first.
Plan a machine builder pilot